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PRIVACY POLICY.

MyTICKS Events

Privacy Policy of MyTICKS Events

Last Updated: February 15, 2025

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At MyTICKS Events, we value and respect the privacy of our customers and users. This Privacy Policy outlines how we collect, use, and protect the personal information provided to us while using our ticketing and booking services for events and concerts. By accessing or using the MyTICKS Events website (www.myticks.com.au), you consent to the practices described in this policy.

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1. Information We Collect

We collect the following types of information when you interact with our website and services:

  • Personal Information: When you create an account, purchase tickets, or contact us, we collect personal details such as your name, email address, phone number, billing address, and payment details.

  • Payment Information: To process your transactions, we collect and store your credit card information and other payment-related data. However, we do not store full credit card numbers; payment information is handled securely by third-party payment processors.

  • Event Preferences: When booking tickets, we may collect information about the events you are interested in, your preferred seating, and other event-related preferences.

  • Usage Data: We collect information about your usage of our website, including IP addresses, browser types, pages viewed, and the date and time of access. This helps us improve the user experience and understand how visitors use our services.

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2. How We Use Your Information

The information we collect is used for the following purposes:

  • Ticketing and Event Services: To process and complete your ticket orders, send you event-related updates, and provide customer support for ticketing or event issues.

  • Account Management: To create and maintain your account, manage your preferences, and provide personalized event recommendations.

  • Marketing and Promotions: With your consent, we may send promotional emails or newsletters about upcoming events, concerts, discounts, or special offers. You can opt out of marketing communications at any time by following the unsubscribe link in the email.

  • Customer Support: To respond to your inquiries and resolve any issues related to your ticket purchases, event experiences, or account.

  • Improvement of Services: To analyze user behavior and preferences in order to enhance our website, improve user experience, and develop new features.

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3. How We Protect Your Information

MyTICKS Events takes the security of your personal information seriously. We employ a variety of industry-standard security measures to protect your data, including:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information transmitted over the internet.

  • Payment Processing: All financial transactions are handled securely by trusted third-party payment processors who comply with the highest security standards.

  • Access Control: Only authorized personnel have access to your personal data, and we implement strict access controls to ensure that your data is protected.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security due to the inherent risks associated with online data transmission.

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4. Sharing Your Information

We may share your personal information with third parties in the following situations:

  • Third-Party Service Providers: We may share your information with trusted service providers, such as payment processors, email marketing platforms, and customer support tools, who assist us in operating our website and providing services to you. These third parties are required to use your personal information only as necessary to provide their services to us.

  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, but we will notify you of any changes to our privacy policy.

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5. Cookies and Tracking Technologies

MyTICKS Events uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, improve website functionality, and analyze site usage. By using our website, you consent to the use of cookies.

You can control cookie settings through your browser, but disabling cookies may impact the functionality of our site. For more information on how we use cookies, please refer to our [Cookie Policy].

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. If you wish to request the deletion of your account or personal data, please contact us at tickets@myticks.com.au. We will respond to your request in accordance with applicable privacy laws.

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7. Your Rights and Choices

As an Australian resident, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: If your information is inaccurate or incomplete, you may request that we update it.

  • Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.

  • Opt-Out of Marketing: You can opt out of receiving marketing emails by clicking the unsubscribe link in any promotional email we send.

  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

If you have any questions or wish to exercise your rights, please contact us at the contact details provided below.

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8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

MyTICKS Events

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